Refund policy

Shipping Policy

Equinox Candle Co. candles are hand-poured in small batches in West Hollywood, California, and ship from there via USPS Ground Advantage.

Orders ship within 5 business days of ordering. Shipping is calculated at checkout based on weight and destination, and shipping is free on orders over $150.

We currently ship within the United States only.

If your order arrives damaged, contact us within 7 days with photos and we'll replace it.

Refund Policy

Unopened candles may be returned within 30 days of delivery for a refund to your original payment method. Return shipping is at the customer's expense unless the item arrived damaged or incorrect.

Because candles are a personal, burnable product, opened or burned candles cannot be returned, except if damaged in transit — contact us within 7 days with photos and we'll replace or refund it.

Heat: Candles are sensitive to heat and may soften during shipping in warm weather. If your candle arrives melted or misshapen, contact us within 7 days with photos and we'll replace it.

Four Seasons subscriptions are ongoing until cancelled. You can cancel anytime before your next scheduled shipment — cancelling after a shipment has gone out applies to the next one.